Mail Order Terms and Conditions
1. Introduction
These Terms and Conditions govern the mail order sales of Vital Pet Solutions (“we,” “our,” “us”) through our website www.vitalpetsolutions.com. By placing an order, you agree to be bound by these terms.
2. Ordering Process
- Orders can be placed through our website.
- All orders are subject to availability and acceptance.
- We reserve the right to refuse or cancel any order if there is a pricing or product description error.
- You will receive an email confirmation once your order is placed.
3. Pricing & Payment
- All prices are displayed in [your currency] and include VAT (if applicable).
- Payment must be made in full at the time of order.
- We accept payments via [list accepted payment methods].
- We do not store any credit card or payment details. All transactions are securely processed by [your payment provider].
4. Shipping & Delivery
- Orders are dispatched within [X] business days of payment confirmation.
- Delivery times vary depending on location and courier service. Estimated delivery times are:
- [Country]: [X] working days
- [Country]: [X] working days
- International: [X] working days
- We are not responsible for delays caused by customs or postal services.
- If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply.
5. Returns & Refunds
- You have the right to cancel and return your order within 14 days of receipt under EU consumer protection laws (Directive 2011/83/EU).
- Items must be returned unused, in their original packaging, and in resalable condition.
- Refunds will be processed within 14 days of receiving the returned item.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence.
6. Liability
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
- Always follow the product instructions carefully.
- Some of our products contain natural ingredients that may cause allergic reactions in sensitive individuals. If irritation occurs, discontinue use.
7. Privacy & Data Protection
- We comply with the General Data Protection Regulation (GDPR).
- Personal data provided during the order process is used only for processing and shipping your order.
- We do not store or process payment information. Transactions are securely handled by [your payment provider].